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We are committed to providing each customer with exceptional service. Our refund policy is program-specific due to the varying nature of our programs.
AdCon has two seperate policies for different ticket variants.
(General Admission / VIP) For these two variants we offer a full money-back guarantee after one condition is met. The client must have attend the first day of AdCon. If you dont enjoy the event and request a refund you will recieve it in full. If you cannot attend the event you can receive a credit equal to the value of ticket you have purchased towards future events or additionaly any coaching / program created by AdClients/Jon Penberthy Marketing LTD.
Super VIP tickets are strictly non-refundable. This is because these tickets are super limited and your tickets will have to be resold leading up to the event.
YOU CANNOT GET A REFUND POST EVENT.
High Ticket Webinars Bootcamp:
High Ticket Webinars offers a full money-back guarantee after two conditions are met: The client must attend the first day of the upcoming BootCamp in full. The client must then request their full refund and not attend the second day. The client will not under any circumstances receive a refund leading up to the event.
Expert Accelerator/Expert Elite/Expert Expansion:
There is a strict no refund policy on each of these three programs. This is due to the intensive level of coaching offered within these programs, alongside the exceptionally high standard of training within the modules. Each of these programs requires a phone call to enroll so we can qualify and ensure you are best suited for these coaching programs before you make a decision.
Aducated coaching Academy:
There is a 21-day full money-back guarantee within Aducated coaching Academy. The client must request a phone call with a member of the AdClients team to request a refund. The client must email firstname.lastname@example.org within 21 days of their initial purchase to request the phonecall. Please note the email does not count as cancelation of your membership, it is a request for the phonecall only.
Ad Value Academy / Insta Value Academy: We offer a generous 14-day money-back guarantee for customers who have purchased either Ad Value Academy or Insta Value Academy. Customers wishing to refund their purchase must email our support team via email@example.com within 14 days of their purchase date. Refund requests raised through any other means cannot be actioned until raised through an email.
Online Live Events & online workshops:
For our live events and workshops, unless stated otherwise, the 30-day refund policy applies, as long as notice of the refund is given at least 30 days prior to start date of the event/workshop. Sadly this means that tickets purchased within 30-days of the event cannot be refunded under any circumstance. We reserve the right to cancel and refund workshop attendees should we feel the workshop will not be right for them or their business.
Please email firstname.lastname@example.org for answers to queries.